With emergency communications becoming more complex by the day, and turnover at an all-time high, having the insight and time to focus on staff has never been more essential.
That’s where NICE comes in. As the single system of record for all your data, we give you more time back in your day to engage with staff. And help you get to the truth that’s hidden in your data faster.
With the ability to see everything exactly as it happened, and no more unknowns, our automated solutions put the truth at the heart of everything you do. Whether it’s reconstructing incidents, or empowering your telecommunicators to be the best at what they do.
In emergency communications there’s no room for compromise. NICE helps you get it right every time.
Trusted by more than 3,000 public safety agencies worldwide, NICE solutions for Emergency Communications include:
Incident Recording & Reconstruction
· The NICE Inform recording solution integrates with your 9-1-1, radio and CAD system to automatically capture, reconstruct and store entire incidents including calls, radio transmissions and text-to-911 messages. No need to search in CAD first to find recordings.
Automated Evidence Production
· Fulfill audio records requests in a fraction of the time and eliminate backlogs by digitally transform your entire audio reproduction and sharing process.
Automated Quality Assurance
· NICE Inform Evaluator integrates with the NICE recording solution and your CAD system to automatically schedule a random sample and/or targeted incident types (such as 100% of mental health transfers, domestic violence, police escorts, assaults, etc.) for QA evaluation. No more searching through CAD and your recording system for calls to review.
Real-time Performance Analytics
· NICE Inform Intelligence Center PSAP Performance Dashboards help you rapidly identify issues and opportunities for improvement.
Benefits Realized by NICE Customers
· 50% time savings in incident reconstruction and evidence production
· 100% increase in Quality Assurance evaluation productivity
· 10% improvement in staff retention
What NICE Customers Are Saying
"As part of a one-stop shop, NICE provides us with the audio, text-to-911, RapidSOS location and CAD information, to be able to reconstruct the call. And in the future, picture and video are also going to be incorporated.”
- David Tuttle, Chairperson, Peoria-Stark ETSB, Illinois
"We’re trying to take responsibilities away from our supervisors so they can focus on supervising. NICE Inform Evaluator has helped us do that by making our Quality Assurance process so much more efficient.”
- Kari Morrissey, Assistant Director, Anoka County 911, Minnesota
